roosen.it

Apple-first IT Partner 🍎

A complete IT setup — combining on-site support with senior remote oversight, delivered as a fixed monthly service.

How it works

I handle the hiring and setup — so you don’t have to manage recruitment or coordination.Day-to-day user support is handled by the on-site technician.I provide structure, oversight, and ongoing quality control remotely.

What this solves

Many smaller companies end up with fragmented IT — and responsibility often falls on someone internally, taking focus away from their actual role.Often, it’s handled by someone with some technical knowledge or other responsibilities — simply because someone has to do it.This setup removes that burden — giving you a clear structure and a setup that works consistently over time.

How I work

My focus is on clarity, ownership, and simplicity.I take responsibility for the overall setup — making sure things are followed up on, handled properly, and don’t fall between the cracks.The goal is a setup that runs predictably day to day.

A different cost structure

A dedicated on-site technician is part of the setup full-time.On top of that, you get senior remote oversight — covering decisions and overall responsibility.In practice, this gives you both execution and senior-level support in one setup, without having to hire and manage it internally.Delivered as a fixed monthly cost.

Where I work best

I work primarily with smaller, creative companies where Mac and Google Workspace are central to how things run.Hybrid setups are common, and I support Windows and, to some extent, Linux.The structure is consistent — but always adapted to how your company works in practice.

Who I am

I’m Adam — working hands-on with IT operations and systems for more than two decades.I’ve spent years inside companies, handling day-to-day IT operations, user environments, and systems in real-world setups.The work has always been practical — supporting users, handling issues, and keeping systems running in day-to-day operations.Today, I run my own IT company from Thailand — combining remote oversight with dedicated on-site support, working with teams across the Nordic region.

Current work

Ongoing IT responsibility across the Nordic region, including work with teams in Copenhagen, Oslo, and Helsinki — combining remote oversight with dedicated on-site support.Supporting both day-to-day operations and ongoing system changes and improvements.

Questions

Is the on-site technician full-time?

Yes. The on-site technician is part of the setup full-time.The role is part of the day-to-day environment — not just handling support, but contributing to the overall setup.There is always something to improve, maintain, or follow up on.

Who handles day-to-day support?

Day-to-day user support is handled by the on-site technician.I provide structure, oversight, and ongoing quality control remotely — acting as backup when needed.

Do I need to hire or manage anyone myself?

No. I handle the hiring and setup — so you don’t have to manage recruitment, coordination, or day-to-day follow-up.You are involved in the selection process and have the final say on who joins your setup.

What if our setup is not standard?

That’s expected. The structure is consistent, but the setup is always adapted to how your company works in practice.

How is this structured commercially?

The setup is delivered as a fixed monthly cost.

Let’s talk

If this seems relevant, I’m happy to take a quick intro call.